Volunteer Guidelines

    As you volunteer at Across U-hub, you will learn more about our volunteer culture. Whatever your role will be, we hope all volunteers will carry a friendly and positive attitude, contributing their efforts to be flexible and cooperative. We ask every volunteer to read, understand and respect these Volunteer Guidelines as this will help us overcome any challenges and obstacles when working together in a team.

Volunteer Guidelines

    1. Respect and honor the mission, values and work of Across U-hub.

    2. Respect Across U-hub’s property. Always ask for permission and follow office’s instructions before using Across U-hub’s equipment or facilities.

    3. Respect those who have different beliefs, lifestyles and cultures; do not judge others on the basis of religion, economic status, disability, age, gender, or social condition.

    4. Address any questions, concerns or requests to Across U-hub office and ask for help when needed.

    5. Volunteers are required to sign in and out at all volunteer opportunities. If Community Service Hours are required, volunteers should keep track of his/her own service hours. Across U-hub grants volunteer hours with reference to the sign-in/out time sheet.

    6. Volunteers are to arrive on time for volunteer service hours, and notify Across U-hub office as soon as possible if he/she is unable to fulfill his/her commitment.

    7. Confidentiality: Volunteers are responsible for maintaining the confidentiality of all proprietary or privileged information learned about Across U-hub, its programs, volunteers and community members, partners or others to which they are exposed while serving as volunteers with Across U-hub. Volunteers must not reveal any information to anyone outside of the organization and only share information under the direction of Across U-hub office.

    8. Volunteers must not contact organizations or individuals on behalf of Across U-hub unless directions are given by the office. Actions requiring prior approval of office include, but are not limited to, public statements to the press, use of Across U-hub’s logo, coalition or lobbying efforts with other organizations.

    9. Volunteers are strictly prohibited from exhibiting conduct that could be considered forms of harassment or abuse. Sexual harassment refers to verbal or physical conduct that is unsolicited, offensive, and detrimental to an individual. Report any inappropriate behavior (including harassment) immediately to Across U-hub office.

    10. Volunteers are asked to refrain from the following behaviors while on Across U-hub property (including parking lot) or during volunteer service hours with Across U-hub: smoking, gambling, consuming alcoholic beverages and recreational drugs.

    11. Any violation of stated policy may result in a verbal or written warning (which shall be placed in his/her confidential file), suspension, or termination depending on the severity of the infraction.

    12. In the best interest of individuals we serve, volunteer mentor and youth leader must provide a **valid Vulnerable Sector Screening (VSS)Police Check in advance of volunteering at Across U-hub. The cost for the VSC Police Check is not reimbursed by Across U-hub. Afterwards, volunteers are required to sign an Annual Statutory Declaration each year. If the volunteers fail to file an annual statutory declaration, they are required to resubmit a **valid VSS police check.

    13. Submission of false information may result in termination of volunteer activities with Across U-hub. Volunteer mentor and youth leader are responsible to immediately inform Across U-hub in writing of any status change of his/her vulnerable sector check result and any recent conviction in criminal offences and/or unresolved charges.

    14. Volunteers should understand that the volunteer/Across U-hub relationship is not a contract of employment and can be terminated at any time by either the volunteer or Across U-hub.
    Across U-hub reserves the right to modify these Guidelines and Procedures without notices. (20170215)

**Information about the Police Check (VSS or VSC)


The required Police Check is called Vulnerable Sector Screening (VSS) or Vulnerable Sector Check (VSC). We are required to see the original version of this police issued form, completed within the last 120 days, before we can confirm you as an Across U-hub volunteer mentor or volunteer youth leader. You can retain the original version of the form, but we are required to see it in person. Scanned or photocopy versions cannot be accepted.

To obtain a Police Check at a discounted price:

If you are a resident of York Region:

  • After you submit the Volunteer Application Form online, we will send you back a “Volunteering Request Letter”.
  • Take the Volunteering Request Letter plus two pieces of government-issued identification to a York Region Police location. Your identification must confirm your name, birth date and address. One piece of the identification must show your photo.
  • YRP will charge a $30.00 application fee if you have the “Volunteering Request Letter”, or $60.00 without the letter.
  • Application in-person: YRP Community Resource Centre (10720 Yonge Street, Richmond Hill) may take up to 4 weeks to process due to higher volumes: Open Monday to Friday, 8am to 6pm.
  • Application Online: http://www.yrp.ca/en/services/vulnerable-sector-check.asp

    • If you live outside of York Region:

    • We will provide instructions to complete your local Police Department’s VSS or VSC requirements (letter and application form).